Service Change or Delay Notice

Help me write a clear heads-up to customers about a change or disruption.

What's happening: [THE DELAY / OUTAGE / CLOSURE / HOURS, PRICE, OR POLICY CHANGE]
Who it affects and how: [WHO'S IMPACTED AND WHAT THEY'LL NOTICE]
Why, if I can share it: [THE HONEST REASON — OR "KEEP IT BRIEF"]
What I'm doing about it: [THE FIX, WORKAROUND, OR TIMELINE]
What I need them to do, if anything: [AN ACTION, OR "NOTHING — JUST A HEADS-UP"]
When normal service resumes: [DATE OR TIME, OR "NOT SURE YET"]
How they'll get this: [EMAIL / TEXT / WEBSITE BANNER / SOCIAL POST]

Write a message that:
- Leads with what's happening and who it affects, plainly — no burying it
- Gives the key facts (what, when, what to expect) so no one has to guess
- Says what I'm doing about it and, if I know, when it'll be resolved
- Names any action they need to take, clearly
- Sounds calm, honest, and in control — not panicked or over-apologizing
- Ends with where to get help or updates

Keep it short and skimmable. Use only the facts I gave you — don't invent a cause, a resolution time, or a policy I didn't state; if I said the timing is unsure, say that honestly rather than guessing a date. Don't over-promise a fix or admit fault beyond what I told you. If the situation could carry legal, safety, or liability questions (like a data breach or a safety recall), flag that I should get the right professional input on the wording before sending. Give me the main version, a one-or-two-line short version for a text or banner, and a subject line. Mark [CONFIRM] anywhere you assumed a detail.