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PL-056 · Shareable prompt sheet

PL-056Prompt sheet

Respond to an Online Review

Small BusinessCustomer ServiceReputation

About this prompt

Write a professional public reply to a review — positive or negative — that future customers will read.

Prompt type
Small Business
Output
Copywriting
Use case
Replying to public reviews the right way
Skill level
Beginner

Copy block

Help me respond to an online review. Remember future customers will read this reply, not just the reviewer.

The review:
[PASTE IT]

Star rating: [1–5]
What actually happened: [YOUR SIDE, HONESTLY]
What I can offer if it's negative: [FIX, REFUND, INVITE BACK, OR NOTHING]

Write a public reply that:
- Thanks them and responds to specifics, not a generic template
- For praise: is warm and genuine, not stiff
- For criticism: stays calm, owns anything real, and moves details offline with a contact
- Never argues, blames the customer, or gets defensive
- Stays brief — under about 100 words — and represents my business well to everyone reading
- Doesn't repeat the customer's personal details, since this reply is public

Give me the reply. If the review looks fake or abusive, tell me how to handle that instead of engaging.

Example scenario

A cafe owner could use this to draft a calm public reply to a harsh review that other customers will read.

Recommended for

  • Local businesses
  • Service providers
  • Small business owners

Field GuideTaught in a free lesson

These prompts are drafting and learning aids. Review important outputs carefully and avoid pasting private, sensitive, legal, medical, or financial information unless you understand the risk.