Draft a Return & Refund Policy

Small BusinessCustomer ServiceWebsite

About this prompt

Draft a clear, fair return and refund policy in plain language that customers can actually understand.

Prompt type: Small Business
Output: Template
Use case: Setting clear return rules so you and your customers both know where you stand
Skill level: Beginner

Copy block

Help me draft a clear return and refund policy for my business.

My business: [WHAT YOU SELL — PRODUCTS / SERVICES / DIGITAL]
What I'm willing to offer: [RETURNS / EXCHANGES / REFUNDS / STORE CREDIT]
My conditions: [TIME LIMIT, CONDITION OF ITEM, RECEIPT, ETC.]
Any exceptions: [FINAL SALE ITEMS, CUSTOM WORK, ETC.]
How customers start a return: [EMAIL / IN STORE / FORM]

Write:
1. A clear, friendly policy in plain language a customer will actually understand
2. Short sections: what qualifies, the time window, how to start one, what to expect
3. Any conditions and exceptions, stated plainly so there's no confusion later
4. A short version I could put on a product page or receipt

Use my real terms where I gave them, and mark [CONFIRM] anywhere you had to assume one. Keep the tone fair and human, not legal boilerplate. Important: consumer return and refund rights are set by law in many places — tell me to check my local requirements or a professional before I publish this, since I can't rely on you for the current legal minimums.

Example scenario

An online shop owner could use this to write a plain-language return policy for their product pages and receipts.

Recommended for

E-commerce shops
Local businesses
Service providers

These prompts are drafting and learning aids. Review important outputs carefully and avoid pasting private, sensitive, legal, medical, or financial information unless you understand the risk.